3rd Party Operations Supervisor
Job Overview
Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!
Schedule:
Monday - Friday
8:00am - 4:30pm
Weekends and on- call rotations required
• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
The Supervisor, 3rd Party Analysts is responsible for the direction and coordination of the 3rd Party Analyst team as well as the coordination of transactions between PharMerica and 3rd party payers. The supervisor will interact with appropriate departments to provide operational support and ensure integrity of third party plan and claim information.
Responsibilities
Billing & Claims Supervisor
- Works in conjunction with the 3rd Party Operations Manager to establish analyst level goals, department wide goals, performance tracking and quality assurance metrics
- Clearly communicates roles and responsibilities of analysts and provides guidance and leadership to staff
- Establishes and maintains professional and effective relationships with staff, peers, payers, and other stakeholders
- Serves as a liaison with staff and payers or internal departments to coordinate and troubleshoot various claim, payer, or other industry related issues
- Works to update, or create and maintain Standard Operations Procedures for the department, including clearly outlining training plans for new or underperforming analysts
- Ensures team assignments are fair and balanced based on analyst’s skills sets
- Manages staff attendance and time sheets for payroll (Day Force) system. Assures staff is meeting attendance policies and reports any variations to Manager
- Holds regularly scheduled meetings with staff to discuss performance metrics and ensure employees are on track to meet their goals
- Enforces disciplinary action and creates performance improvement plans as needed for underperforming staff
- Create and manage reporting opportunities to mitigate third party rejections, reduce revenue loss, and implement process improvements
- Stays up to date on third-party billing requirements and reimbursement guidelines
- Serves as a Subject Matter Expert (SME) for the organization on internal claims billing system and industry relations
- Participates in meetings of the National Council for Prescription Drug Programs (NCPDP), representing the interests of PharMerica and the long term care pharmacy perspective
- Collaborates regularly with Contracting, Purchasing, Claims Processing, Accounts Receivable, Cash Processing, Facility Billing, Admissions, Census, Plan Administration, IT, and other areas of the company
- Ensures communications impacting other areas of the company are distributed properly and timely
- Performs other tasks as assigned
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Qualifications
Education/Learning Experience
- Required: Associate’s degree, relevant technical certification, or equivalent work experience
- Desired: Bachelor’s degree
Work Experience
- Required: 2+ years experience in a supervisory, managerial, or leadership role
- Required: 5+ yrs experience working as a Pharmacy Technician, or in a billing potion within a healthcare setting
- Required: 3+ yrs experience with pharmacy or health data analysis
- Required: 2+ yrs experience working in a Pharmacy, Long Term Care, or Managed Care setting
- Desired: Specialized understanding of billing requirements for Medicare Part D or Medicaid
Skills/Knowledge
- Required: Must be a good leader
- Required: Ability to maintain confidentiality
- Required: Proficiency in MS Office Products (Excel, Word) and basic computer knowledge
- Required: Excellent verbal and written communication skills, and C-level presentation skills
- Required: Ability to effectively navigate ambiguous situations with limited direction
- Required: Able to handle high volume and significant workload
- Required: Familiarity with long term care pharmacy or facility billing practices
- Desired: AS400 computer system experience
Additional Job Information
$500 Sign On / Retention Bonus
This is an excellent opportunity to move from a retail to office environment for those who are willing to learn.
Pharmacy Technician experience and/or knowledge of pharmaceuticals is a strong preference.
About Us
Notice of Use of Artificial Intelligence Tools in the Recruitment Process
At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing by leading with integrity, accountability, and transparency in all that we do.
As part of our hiring process, we may use third-party artificial intelligence (AI) tools to assist in processing employment-related information. These tools are used to support our recruitment activities and are subject to human oversight and review. BrightSpring does not use AI to make employment decisions independently, and AI is not used to discriminate against applicants or employees. We do not use zip codes as a proxy for protected characteristics. All hiring decisions are made by people, including our recruiters and hiring leaders.
BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities. If you need a reasonable accommodation during the application or hiring process, please contact your recruiter or email TalentAcquisition@brightspringhealth.com. For additional information about how our company uses AI in the hiring process, please contact TalentAcquisition@brightspringhealth.com.
BrightSpring is an Equal Opportunity Employer.
BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist. Please contact us for accommodation assistance.
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