Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.  If your passion is service excellence and top-quality care come join our team and apply today!

We are seeking an Account Manager to support our Client Services team. 

Applicants can reside in, or a commutable distance to Tempe, AZ or Glenview, IL 

The ideal candidate will have a Bachelor's Degree and previous experience in a client management, customer service, or client support role within a healthcare setting or other business-to-business setting desired.

This primarily consists of in-office & field travel, with some WFH offered
Travel: 40% required

Schedule: Monday - Friday, business hours

We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement

• Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
• Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
• Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software
  • This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
  • It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
• On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
• Collaborates and assists the Client Services team in serving the account
• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
• Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
• May attend corporate/networking events and conferences
• Establishes productive, professional relationships with key personnel in partner accounts
• Performs other tasks as assigned

• Bachelor’s Degree in business or related field preferred
• Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
• Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required
• SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
• Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist.  Please contact us for accommodation assistance.

Equal Opportunity Employment Posters

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