The Client Service Manager/HR Designee (CSM/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSM/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

*Please note this role is Bilingual Preffered: English/Spanish 

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client’s plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Direct and participate in on call responsibilities as needed.
• Other duties as assigned

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Demonstrates sound decision-making based on available information and applies appropriate judgment within the role.
• Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail.
• Communicates clearly and professionally in both oral and written formats.
• Collaborates effectively with employees and individuals across all departments and levels; builds positive working relationships while maintaining a flexible leadership and communication style as needed.
• Adapts to changing priorities, processes, or environments and learns new tasks as needed.
• Works effectively with minimal supervision and takes ownership of assigned responsibilities.
• Maintains professional conduct during routine and challenging interactions.
• Performs well in high-pressure situations and environments and manages reports appropriately and effectively in such situations and environments.
• Responds constructively to conflict, customer concerns, or high-pressure interactions using appropriate job-specific techniques.
• Minimal travel may be required

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist.  Please contact us for accommodation assistance.

Equal Opportunity Employment Posters

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