As the Director of Care Management, you will play a pivotal role in ensuring the delivery of high-quality patient care and effective care coordination within our primary care setting. You will lead a team of care managers and other care team support members and collaborate closely with healthcare providers to optimize patient outcomes and enhance the overall patient experience.

• Develop and implement care management strategies and protocols to promote effective patient care delivery and care coordination within the primary care setting.
• Lead and supervise a team of care managers, providing guidance, mentorship, and support to ensure high performance and professional development.
• Collaborate with healthcare providers, including Physicians, Nurse Practitioners, and allied health professionals, to streamline care processes, enhance communication, and optimize patient outcomes.
• Oversee the assessment, planning, implementation, and evaluation of patient care plans, ensuring adherence to evidence-based practices and regulatory standards.
• Utilize data analytics and performance metrics to monitor and evaluate the effectiveness of care management programs, identify areas for improvement, and implement quality improvement initiatives.
• Foster a culture of patient-centered care, empathy, and collaboration among care management staff and healthcare providers.
• Develop and maintain strong relationships with external stakeholders, including payers, community organizations, and other healthcare providers, to facilitate seamless care transitions and coordination across the care continuum.
• Stay abreast of industry trends, best practices, and regulatory changes in care management and population health management and incorporate relevant knowledge into program development and implementation.
• Collaborate with the leadership team to develop strategic initiatives and goals aligned with the company's mission, vision, and values.

• Bachelor's degree in nursing required, Master's degree in a related health field preferred
• Proven experience in care management, care coordination, or population health management within a primary care setting.

• Current licensure as a Registered Nurse (RN) required, compact state licensure preferred

• Demonstrated leadership abilities, with a track record of effectively leading and developing high-performing teams and delivering results for all.
• Strong interpersonal, communication, and collaboration skills, with the ability to build rapport and relationships with diverse stakeholders.
• Excellent analytical and problem-solving skills, with the ability to interpret data and implement data-driven solutions.
• Knowledge of healthcare regulations, quality standards, and best practices related to care management and population health management.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and challenges.
• Commitment to continuous learning and professional development in the field of healthcare management and patient care.

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing by leading with integrity, accountability, and transparency in all that we do.

As part of our hiring process, we may use third-party artificial intelligence (AI) tools to assist in processing employment-related information. These tools are used to support our recruitment activities and are subject to human oversight and review. BrightSpring does not use AI to make employment decisions independently, and AI is not used to discriminate against applicants or employees. We do not use zip codes as a proxy for protected characteristics. All hiring decisions are made by people, including our recruiters and hiring leaders.

BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities. If you need a reasonable accommodation during the application or hiring process, please contact your recruiter or email TalentAcquisition@brightspringhealth.com. For additional information about how our company uses AI in the hiring process, please contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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