Executive Director

Locations: Cincinnati, Troy and Xenia, OH

Schedule: Monday-Friday 8AM-5PM

The Executive Director is responsible for the overall performance of all company operations under their supervision. The Executive Director is responsible for the implementation of Company Policies and Procedures, Strategic Plan, and Quality Assurance Initiatives. Will also drive financial performance through superior service delivery recognized by both external and internal stakeholders. The Executive Director will provide leadership support and tools to operations to meet established goals. The Executive Director acts as a liaison with government officials and provider associations and will function as a liaison between operations and the Leadership Team.

• Reviews Operation’s performance/support needs with Executive Management
• Analyzes Operations and Branch Staff for alignment with, and promotion of BrightSpring’s vision, mission, and values
• Responsible for leading all operations under their supervision to maximize revenue and EBITDA
• Responsible for evaluating and implementing corrective action plans to improve the financial performace of each operation that is not meeting it’s financial targets
• Participates in the development of annual budgets and operational plans
• Provides operations with leadership support and tools to meet established goals
• Builds business, increase sales to meet/exceed goals
• Reviews Sales Plans and consult with the Corporate Sales Team regarding implementation strategies
• Responsible for evaluating potential growth opportunities through expanding services
• Coordinates training staff on systems, standard processes, company policies and procedures
• Provides Leadership support and guidance to operations experiencing performance issues and/or administrative vacancies by implementing standard processes to improve service delivery and outcomes
• Establishes relationships and function as a liaison between operations and the Executive Leadership Team
• Assesses processes and performance
• Effectively leads and deploys the resource of the Core Team (QAM, HRS, etc) as required to support operations
• Assists with process implementation geared to improve performance goals
• Provides Support and Supervision to Operation’s with Branch Manager vacancies
• Ensures each service site develops and fully implements a targeted recruitment and retention plan by partnering with HR and Talent Acquisition
• Other duties as assigned

• Bachelor’s Degree in Human Services, Business or a related field; Master’s Degree is preferred
• Three to five years or more of progressively responsible experience with the proven ability to effectively manage operations, systems, processes, and people 
• Three or more years of supervisory experience with at least five direct reports 
• Outstanding organization and leadership abilities
• Excellent communication (oral and written) and public speaking skills
• Experience in Home Care or related healthcare field preferred
• Proficiency in technology and all Microsoft Office solutions
• Working knowledge of Federal, State, and local regulations of the business (area) they are responsible for
• Excellent Customer Service skills
• Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
• Ability to travel 25-50% or as needed

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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