Front Office Manager
Job Overview
Front Office Coordinator
Pediatric Outpatient Clinic | Rehab Without Walls | Lynnwood, WA
Be the Heart of Our Clinic and the First Smile Families See
Rehab Without Walls is seeking a friendly, energetic, and highly organized Front Office Coordinator to join our growing pediatric outpatient clinic in Lynnwood, Washington. If you enjoy working with children and families, thrive in a fast paced environment, and love keeping things running smoothly, this is the perfect opportunity to make a meaningful impact every day.
As the first point of contact for patients, families, and referral partners, you'll play a key role in creating a welcoming experience while supporting the daily operations of our clinic.
Why Join Us?
Full Time Benefits Include:
• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company benefits
• Paid time off and paid holidays
• Employee discounts and wellness resources
• Career growth and advancement opportunities
• Supportive team environment and mission driven culture
What You'll Do
• Welcome patients, families, and visitors with exceptional customer service
• Answer incoming calls and assist with scheduling and general inquiries
• Receive referrals and verify insurance benefits and eligibility
• Obtain insurance authorizations as needed
• Schedule patient evaluations and ongoing appointments
• Register patients and manage check in and check out processes
• Collect copays and process credit card transactions
• Maintain accurate patient accounts and electronic medical records
• File, fax, scan, and organize clinic documentation
• Manage office and clinic supply inventory
• Complete billing and payroll data entry
• Coordinate staff breaks and lunches to ensure front office coverage
• Build and maintain referral source relationships
• Support marketing initiatives and community outreach efforts
• Assist with opening and closing clinic responsibilities
Who We're Looking For
• Customer service focused professional with a positive and welcoming attitude
• Highly organized with strong attention to detail
• Comfortable multitasking in a busy healthcare environment
• Strong communication and problem solving skills
• Experience in a medical office, front desk, or healthcare setting preferred
• Experience with insurance verification and scheduling is a plus
Join Our Team
At Rehab Without Walls, you'll be part of a dedicated team that helps children and families achieve meaningful outcomes every day. If you're looking for a rewarding career where your organizational skills and positive energy can truly make a difference, we'd love to hear from you.
Apply today and grow your career with Rehab Without Walls in Lynnwood, WA!
Responsibilities
- Welcomes patients and visitors by greeting them, in person or on the telephone; answers or refers inquiries
- Receives referrals and understands type of insurance benefits available
- Verifies insurances and obtains authorization from insurance companies
- Schedules patient appointments
- Registers patients, checks patients in and out
- Collects copays at the time of each appointment and follows procedures for co-payment deposits
- Performs credit card transactions
- Maintains patient account balances
- Works with electronic medical records
- Files, faxes, and scans documents
- Manages and orders office supplies
- Completes billing and payroll data entry
- Schedules breaks and lunches with Aides to ensure front office is covered
- Maintains and develops referral source relationships
- Supports marketing and brand awareness, as needed
- Completes clinic opening and closing duties, as required
- Other duties as assigned
Qualifications
- Minimum of Associate’s Degree with business emphasis. Significant directly related medical office experience maybe considered in place of degree
- Minimum of two years front and back medical office work experience
- Presents professional attitude, appearance, strong customer service skills and use of judgment
- Knows advanced computer software (Microsoft Office) and has data entry skills
- Excellent organizational, customer service, and oral/written communication skills
About Us
Notice of Use of Artificial Intelligence Tools in the Recruitment Process
At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.
BrightSpring is an Equal Opportunity Employer.
BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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