• Has the authority to act as agency manager in the absence of Branch Manager
• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Partners and communicates with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies
• Monitors and escalates changes in your clients plan of care, services or condition
• Conducts home visits and safety checks
• Ensures proper documentation and record-keeping for agency payers
• Recruits, screens, and selects direct care staff based on Agency and external referrals
• Determines schedules and adequate staffing and processing completed visits for payment
• Provides consultation and trains Direct Care Staff to ensure quality care and service monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes
• Evaluates job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling
• Provides HR support in the areas of employee recruitment, hiring, retention, and evaluation
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants
• Provides support for employee on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Creates and processes of Personnel Action Forms (PAF) for your assigned service site(s)
• Ensures compliance with federal, state and local employment laws and regulations
• Other duties as assigned

• Has the authority to act as agency manager in the absence of Branch Manager
• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Partners and communicates with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies
• Monitors and escalates changes in your clients plan of care, services or condition
• Conducts home visits and safety checks
• Ensures proper documentation and record-keeping for agency payers
• Recruits, screens, and selects direct care staff based on Agency and external referrals
• Determines schedules and adequate staffing and processing completed visits for payment
• Provides consultation and trains Direct Care Staff to ensure quality care and service monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes
• Evaluates job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling
• Provides HR support in the areas of employee recruitment, hiring, retention, and evaluation
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants
• Provides support for employee on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Creates and processes of Personnel Action Forms (PAF) for your assigned service site(s)
• Ensures compliance with federal, state and local employment laws and regulations
• Other duties as assigned

• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly, and manage confidential information
• High School Diploma or GED
• Associate’s Degree in Business, Nursing, Social Services, or related field of study preferred
• Two years in a supervisory role preferred
• Two or more years of community service, client service, or staffing experience
• Two or more years of general office and computer experience
• Excellent customer service and communication skills
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people
• Knowledge in the areas of labor standards, data entry, worker’s compensation reporting, OSHA reporting, and Affirmative Action data integrity
• Ability to travel frequently within designated region or other locations as required

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist.  Please contact us for accommodation assistance.

Equal Opportunity Employment Posters

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.