The Intake Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. This position will also manage the coordination of timely verification of eligibility by obtaining insurance benefits and confirming preauthorization and referral requirements are met prior to the delivery of hospice and palliative services. This is designated as a safety sensitive position.

Our comprehensive benefits include:

• Medical and dental benefits
• Short- and long-term disability
• Life insurance
• Paid time off
• 401(k) program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Vendor discounts

• Prompt and accurate communication with insurance companies, patients, providers, and other staff
• Review claims to ensure reimbursement requirements are met
• Verification of patient information
• Documentation of patient responsibility
• Accurate keying of data
• Update accounts as necessary
• Research and follow-up on denials
• Scan, upload, and email documents as needed to complete processes
• Maintain patient information in accordance with HIPPA and company standards
• Make recommendations for resolution
• Cross-train in and perform other functions within the department as needed

• High School diploma or GED required: Associates Degree in Medical Office and Billing preferred
• Minimum of one (1) year experience in medical billing or medical insurance verification in a hospice environment
• Must have valid driver’s license, auto insurance, and reliable transportation
• Strong knowledge of health insurance plans including Medicare, Medicaid, and commercial carriers
• Ability to handle confidential information
• Self-starter that is comfortable working independently as well as a part of a team
• Ability to prioritize and organize workload effectively, ensuring completion of task within specified timeframes
• Ability to successfully handle workflow demands
• Excellent verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist.  Please contact us for accommodation assistance.

Equal Opportunity Employment Posters

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