The Patient Care Manager Assistant supports the Clinical Manager in coordinating staff to ensure continuity and quality of care for assigned home health patients. Ensures team members are informed, skilled, and deliver care efficiently in compliance with physician orders and regulatory guidelines.

• Respond to phone inquiries from field staff, physician offices, referral sources, and patients; take messages and orders as needed.
• Monitor incoming faxes and relay information to appropriate personnel.
• Coordinate communication and transmit relevant documents to physician offices.
• Track pending lab results, facilitate follow-up, and communicate findings to physicians and relevant personnel.
• Monitor hospitalized patients to support effective care coordination.
• Support Clinical Manager in managing software system reports to enhance care coordination and utilization management (e.g., therapy utilization, missed visits, documentation gaps).
• Assist with payer source authorization processes as directed.
• Conduct follow-up actions based on health check calls or tele-monitoring alerts; ensure communication with team members.
• Compile patient lists and prepare documentation for weekly case conferences.
• Deliver direct patient care within scope of practice and per physician orders; coordinate with healthcare team; do not modify plan of care.
• Complete required learning modules, assignments from Branch Director and state-specific training as mandated.
• Support documentation audits to ensure completeness and accuracy of clinician submissions.
• Participate in and comply with the agency’s episode management protocols.

• Completion of an accredited Licensed Practical Nurse (LPN) program
• Active LPN license in state of practice
• Prior experience in home health or clinical care setting preferred

• Current CPR certification
• Valid LPN license in state of practice
• Valid driver’s license, vehicle insurance, and reliable transportation
• Compliance with any additional state-specific requirements

LUNA

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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