Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!

• Serves as a member of the management team for planning and implementing program development, program goals and participant outcomes 
• Supervises Residential Care Coordinators and performs all duties inherent in supervisory role
• Ensures medical records, treatment planning and documentation are consistent at all assigned residential programs in the continuum
• Performs all duties of Care Coordination, as needed to include
  
  • Formulates treatment plans, functional outcomes/goals and service delivery for referred clients in conjunction with treatment team
  • Participates in treatment team meetings to ensure coordination of care
  • Manages the provision of individual client services, ensuring client’s needs are met
  • Intervenes and problem solves issues if outcomes/goals and service delivery are not being met according to treatment plan and established timelines
  • Develops client’s initial, progress and discharge reports; tracking and documenting status of person served
  • Schedules/facilitates interdisciplinary case conferences with all therapists, payers and family members
  • Communicates regularly with family, payer and physician regarding client progress
  • Monitors client, family, physician and payer satisfaction with the program on a regular basis
  • Arranges for provision of necessary equipment to enable achievement of agreed upon functional goals (i.e. Health Maintenance Organization, insurance carrier) with funding source
  • Participates in Program Evaluation, Quality Assurance, and in establishing the treatment direction of the program
• Maintains the highest standard of professional conduct in relation to information that is confidential in nature.  Shares information only when the recipient’s right to access is clearly established and the sharing of such information is clearly in the best interest of the person served
• Adheres to and participates in Company’s mandatory Health Insurance Portability Accountability Act privacy program/practices and Business Ethics and Compliance programs/practices
• Attends, participates in and/or conducts internal staff development programs, obtain continuing education as required by Company policy and regulations.  Maintains and enhances clinical practice skills
• Performs other duties assigned

• Bachelor’s degree in Rehabilitation/Counseling, Education, or Human Service/Allied Health field or the equivalent and Minimum of two years case management and/or related administration experience required
• Experience in a residential or rehabilitation setting with neurologically impaired clients preferred
• Experience managing program and direct reports preferred
• Demonstrates effective and professional interpersonal, verbal, and written communication skills
• Strong computer software (Microsoft Office) and data entry skills 
• Able to work independently and part of a team
• Organized and able to function under minimal supervision
• Has reliable transportation and is able to travel to/from multiple assignments/locations on a daily basis

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing by leading with integrity, accountability, and transparency in all that we do.

As part of our hiring process, we may use third-party artificial intelligence (AI) tools to assist in processing employment-related information. These tools are used to support our recruitment activities and are subject to human oversight and review. BrightSpring does not use AI to make employment decisions independently, and AI is not used to discriminate against applicants or employees. We do not use zip codes as a proxy for protected characteristics. All hiring decisions are made by people, including our recruiters and hiring leaders.

BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities. If you need a reasonable accommodation during the application or hiring process, please contact your recruiter or email TalentAcquisition@brightspringhealth.com. For additional information about how our company uses AI in the hiring process, please contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist.  Please contact us for accommodation assistance.

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ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.