The Revenue Process Improvement Coordinator supports revenue cycle performance by working directly with operational teams to ensure execution of revenue-critical workflows. This role provides day-to-day operational support, monitors compliance with standardized processes, and assists in implementing improvements that reduce denials, rework, and delayed billing.

This position works in-step with operations and serves as a tactical extension of Revenue Cycle Management functions.

Schedule:
Monday - Friday
8:30am - 5pm CST

We Offer:

• Competitive Pay 

• Health, Dental, Vision & Life Insurance

• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement 
• Employee Discount Program & DailyPay
• 401k

• Pet Insurance

• Provides hands-on support to Intake, Nursing, Pharmacy, and Scheduling teams on revenue-related processes
• Reinforces documentation, authorization, charge capture, and handoff requirements
• Serves as a day-to-day resource for revenue process questions
• Monitors adherence to revenue-critical workflows
• Identifies execution gaps, delays, or recurring errors
• Communicates findings and trends to the Manager
• Tracks and reports process-level KPIs related to documentation timeliness, authorization completeness, and billing readiness
• Maintains issue logs tied to payer, therapy, or operational step
• Delivers just-in-time coaching and workflow reinforcement
• Supports rollout of new procedures and job aids
• Assists with onboarding new operational staff on revenue-critical behaviors
• Participates in process mapping and improvement initiatives
• Assists with pilot testing and implementation
• Gathers frontline feedback to refine workflows
• Identifies operational issues that pose revenue risk
• Assists in closing feedback loops after issues are resolved
• Owns root-cause analysis of operationally driven denials and revenue leakage
• Partners with operational leaders to redesign processes that prevent repeat issues
• Ensures denial fixes are embedded upstream and sustained
• Supervisory Responsibility:  No

• Associate or Bachelor’s degree or equivalent experience
• 2+ years of experience in healthcare operations, revenue cycle, or clinical support
• Specialty pharmacy, infusion, or home health experience preferred
• Exposure to authorizations, clinical documentation, or billing workflows preferred
• Process Improvement, audit, or QA experience preferred
• Strong attention to detail and follow-through
• Ability to work cross-functionally with frontline teams
• Percentage of Travel: 0-25%
• Driving Position: No

**To perform this role will require frequently sitting and typing on a keyboard with fingers, and occasionally standing, walking and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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