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Req ID:
2026-193161

Scheduling Coordinator - Customer Service

Mount Juliet
,
Tn
All Ways Caring HomeCare
Operations Non-Management
Full-Time
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2026-193161

Mount Juliet
,
Tn
Non-Exempt
Apply Now
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Job Overview

Who we are looking for:

 

The Scheduler is responsible for coordinating quality care and customer service to our valued clients.  The Scheduler will coordinate the assignment of appropriate staff to clients, schedule client services, identify problem situations, and assist in problem solving to strive for optimum outcomes. 

  • The ideal person will have experience in high volume appointment scheduling and the ability to provide excellent customer service
  • A compassionate professional who will coordinate the care for our clients who require assistance with their daily activities in the comfort of their home
  • Individuals who thrive in a fast-paced environment and meet demands with urgency
  • A people-person, who is friendly, detail oriented, organized, and a problem solver

 

What you will receive:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 

Responsibilities

What you will do:

 

Responsibilities include, but not limited to, the following:

  • Coordinates scheduling, identifies problem situations, and implements proactive solutions
  • Ensures proper documentation of records-keeping along with adherence to agreed plan of care
  • Provide support for key branch operation functions (answering phones, payroll entry, employee assistance)
  • Conducts periodic home visits and safety checks as assigned to ensure adherence to federal and state laws and regulations
  • Other duties as assigned

Schedulers play a key role in coordinating assignments for our Caregivers to suit the needs of each client in the comfort of their home. You, too, can be a #DifferenceMaker!

Qualifications

What you will need:

  • High School Diploma
  • Experience with community service, client service, or scheduling
  • Accountable, reliable, and ability to work independently with good judgement
  • Effective verbal and written communication

Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses. Work with your friends
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 

About Us

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Notice of Use of Artificial Intelligence Tools in the Recruitment Process

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing—leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TalentAcquisition@brightspringhealth.com. For more information about how our company uses AI in the hiring process, contact TalentAcquisition@brightspringhealth.com.

BrightSpring is an Equal Opportunity Employer.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist.  Please contact us for accommodation assistance.

Equal Opportunity Employment Posters

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.

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