Under the general direction of the VP of Client Services, the Director delivers on the company’s value proposition to its clients. They lead a team of Sr. Account Manager’s, Account Manager’s and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals. 

*Preferred candidate should reside in Kansas City, MO. 

• Competitive Pay 

• Health, Dental, Vision & Life Insurance

• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement 
• Employee Discount Program & DailyPay
• 401k

• Pet Insurance

• Drives retention and growth of a large book of business across a given team.
• Assess, identify and train the talent on their team and appropriately assign account responsibilities.
• Develops Account Managers into promotional candidates for a future position.
• Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.
• Deploys PharMerica’s advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.
• Monitors their team’s performance on activities, tasks, contacts, and other material events with clients.
• Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
• Works with other company disciplines to assure that corporate standards are achieved.
• Attends client and PharMerica corporate/networking events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Education/Learning Experience
• Required: BA/BS
• Desired: MBA
Work Experience
• Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting.
• Desired: related experience in pharmacy industry
Skills/Knowledge
• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
• Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

At BrightSpring Health Services, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing by leading with integrity, accountability, and transparency in all that we do.

As part of our hiring process, we may use third-party artificial intelligence (AI) tools to assist in processing employment-related information. These tools are used to support our recruitment activities and are subject to human oversight and review. BrightSpring does not use AI to make employment decisions independently, and AI is not used to discriminate against applicants or employees. We do not use zip codes as a proxy for protected characteristics. All hiring decisions are made by people, including our recruiters and hiring leaders.

BrightSpring Health Services provides reasonable accommodations to qualified applicants and employees with disabilities. If you need a reasonable accommodation during the application or hiring process, please contact your recruiter or email TalentAcquisition@brightspringhealth.com. For additional information about how our company uses AI in the hiring process, please contact TalentAcquisition@brightspringhealth.com.

BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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